Places on Willow Days and other courses are only allocated on a ‘first come, first serve’ basis on receipt of full payment.
Cancellation & Request to Change Willow Day Date Policy
Cancellation: If I have received your payment and you cancel before 14 days prior to your chosen course date I do not offer a refund unless I am able to fill your place or if you can find someone to take your place. If your place is filled, I will refund your payment fully, minus a 10% to cover administration charges. In such circumstances, I will make every reasonable effort in the time available to find someone to take your place.
If I have received your payment and you cancel within 14 days of the course date, or pay but do not attend, no refunds will be given.
Changing the date of your Willow Day: As soon as you have secured with payment your place on a chosen date at one of my Willow Days the above cancellation policy applies. I am unable to change the date of your Willow Day unless someone else fills your place. This is because if I were to swap you to a later Willow Day date whilst not being able to fill your place on the original date I would incur a direct loss of income which I am unable to afford.
In the highly unlikely event of a course being cancelled, I will endeavour to offer you an alternative date or will refund your full payment.
Accessibility: Whilst I aim to make all my courses as accessible as possible, please note that willow weaving is a physical activity and often far more strenuous than people imagine! To gain the most out of your day, a good level of mobility as well as finger dexterity and hand strength is required.
It is your responsibility to assess your own physical health and suitability for a willow weaving course at the time of booking and on the date of your course. Should you have any mobility, accessibility or physical health issues do please contact me prior to booking your place.
Unless stated otherwise, all my willow courses are for adults. I will however accept 15+ year olds when they are accompanied by a responsible, participating adult.
Photography & Filming: Whilst I welcome all course participants to make notes and take photographs, filming is strictly not permitted.
Any photographs taken by Sarah Le Breton, Coates English Willow or other Course/Project organiser may be used at our discretion for publicity purposes. Please let Sarah know if you are attending a course or event and do not wish to be featured in photographs.
Willow Commissions & Bespoke Courses
Unless otherwise agreed beforehand, on acceptance of a commission or bespoke course proposal, a deposit of 40% of the total cost is required before the commission commences or 28 days prior to the course date.
On completion of a commission or bespoke course an invoice will be issued for the remaining 60% cost. Payment is required within 14 working days, (unless specifically agreed in writing beforehand). This ensures that business costs are kept as low as possible. If payment is not received within 30 working days, at her discretion, Sarah Le Breton will levy an additional 15% interest charge to cover any additional business costs that have been incurred.
Gift vouchers are valid for 2 years from date of issue. Gift vouchers are non-redeemable for cash, non-transferable and resale is prohibited. Once a date on my Willow Days has been secured by gift voucher holders then normal Willow Day course terms and conditions apply.